Frequently Asked Questions

Simply browse our collection, select your preferred style, size, and color, then proceed to checkout. Once your order is confirmed, you’ll receive an email confirmation with the details.

We accept major credit and debit cards along with secure checkout options available on Shopify. Payment methods may vary slightly depending on your location.

If your order has not yet been processed, we may be able to assist. Please contact us as soon as possible at order@cuffoo.com, and we’ll do our best to help.

Yes — we offer complimentary standard shipping on orders over $100.

Currently, we ship to Canada and the United States.

Canada:

  • Standard Shipping: 3–9 business days
  • Express Shipping: Faster delivery option available

United States:

  • Standard International: 4–8 business days
  • Express International: Expedited delivery option available

Delivery times begin once your order has shipped.

No. For shipments to the United States, all duties and import fees are prepaid by CUFFOO. There will be no surprise charges upon delivery.

Once your order ships, you’ll receive a tracking link via email so you can follow its journey to you.

You may return unwashed, unworn, unused items in their original condition within 15 days of purchase, along with the original invoice, for a refund (excluding shipping fees) or exchange.

Sale items are considered final sale and are non-refundable and non-exchangeable.

Bundles and sets must be returned in full. Individual items within a set cannot be returned separately.

Go to:

Account → Orders → Request Return

Once approved, you’ll receive a return shipping label by email.

Yes. Exchanges for size or color can be requested within 15 days of the order date.

Please email order@cuffoo.com with:

  • The product link
  • Desired color/print
  • Required size

Then initiate a return request and mention that it’s for an exchange.

Please follow the care label instructions carefully. Improper laundering may damage the garment, and we are unable to offer refunds or replacements in such cases. Helpful washing tips are available on each product page.

Please contact us immediately at order@cuffoo.com, and our team will assist you promptly.

Yes. Our pieces are thoughtfully designed with comfort, softness, and quality in mind to ensure gentle wear for little ones.

Gift cards and e-gift cards are non-refundable and non-exchangeable.

We’re always happy to assist.

support@cuffoo.com

Our team will respond as quickly as possible.